us.pandora.net offers customers a 30-day return window beginning on the date an order is delivered. Eligible items may be returned without stating a reason, and exchanges are also available. To keep the merchant responsibility clear, this point is described so customers can distinguish this rule from related policies.
Changes Before Shipment
A cancellation may be requested before shipment by contacting Support@silvercharms.shop; once the order has shipped, this Refund Policy governs the available return process. To keep this requirement unambiguous, the rule is expressed so customers can locate the controlling detail quickly.
Return Transportation
Whether the approved request is a no-reason return or concerns damage, defect, mis-shipment, or a missing item, us.pandora.net bears the return-shipping cost. Unless a dedicated return location is supplied with the authorization, the default return address is 1 Jay St, New York, New York, 10013, United States. To make the applicable process easy to follow, this part of the policy is written so the relevant timing and responsibility are easy to locate.
Requesting Return Authorization
To obtain return directions, provide the order details through Support@silvercharms.shop or (917) 222-5408 before shipping the item. Original condition, included components, and evidence of purchase support review of ordinary returns; quality claims remain separately protected. To avoid uncertainty about this condition, this guidance is structured so customers can understand what the store will do.
Limits on Discretionary Returns
The no-reason program does not cover custom-made merchandise, clearance or Final Sale products, gift cards, or opened items of an intimate or hygiene-sensitive nature. These limits do not reduce any consumer right relating to merchandise that is damaged, defective, incorrect, or missing from the shipment. To keep the customer obligation clear, the applicable limitation is identified so the store can handle comparable requests consistently.
Refund Method and Posting Time
Receipt and inspection of the return precede reimbursement, which is made to the original payment method when approved. We send approved reimbursements within 5–10 business days, while the receiving bank may separately determine statement timing. To make the applicable process easy to follow, the available action is described so the operational consequence is stated in plain English.
Business Information
Policy and order questions may be directed to the business contacts below. For clarity before and after purchase, this explanation is provided so the customer does not need to infer the intended procedure.
Store operator: us.pandora.net
Support email: Support@silvercharms.shop
Telephone number: (917) 222-5408
Company address: 1 Jay St, New York, New York, 10013, United States