What is the refund posting period?
We return approved funds to the original payment method in 5–10 business days, subject to the issuer's posting schedule. To explain the practical effect, the service expectation is stated so the store can handle comparable requests consistently.
How long do processing and transit take?
Processing normally takes 1–2 business days, followed by approximately 4–6 business days in standard transit. Tracking is provided after shipment. To keep this requirement unambiguous, the store practice is explained so customers can understand what the store will do.
Can an eligible purchase be returned without a reason?
A customer can request an eligible return or exchange during the 30 days following delivery; us.pandora.net covers the approved return-shipping cost. To avoid uncertainty about this condition, the service expectation is stated so the requirement can be followed as written.
Which types of products does the store carry?
Customers can shop rings, charms, necklaces, earrings, and bracelets. Product-specific information controls materials, size, care, variants, and safe use. For a clear understanding of this section, the customer-facing language is arranged so the scope of this statement is easy to recognize.
Which items are Final Sale for ordinary returns?
Ordinary returns do not cover customized items, clearance or Final Sale merchandise, gift cards, or opened hygiene-sensitive or intimate products. Damage, defect, mis-shipment, and omission rights are unaffected. To make this point easy to apply, the wording here is designed so the relevant standard remains clear throughout the transaction.
Where should I send a return question?
Email Support@silvercharms.shop or call (917) 222-5408, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The default approved return address is 1 Jay St, New York, New York, 10013, United States. To state the operational expectation clearly, the operational detail is included so the applicable responsibility is transparent.
What if my order is defective, incomplete, or wrong?
us.pandora.net pays return shipping for damaged, defective, incorrect, and missing-item cases, just as it does for approved no-reason returns. To explain the practical effect, the rule is expressed so the explanation supports a fair and consistent outcome.
What is your delivery area?
Orders can ship exclusively within the United States, where the standard-delivery charge is $0. For customer clarity, this point is described so the operational consequence is stated in plain English.
Can I cancel before my jewelry order ships?
Contact us promptly before dispatch to seek cancellation; shipped orders proceed under the Refund Policy. For a straightforward reading, this paragraph is organized so the scope of this statement is easy to recognize.
How can I pay for an order?
Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards are supported in USD; applicable tax depends on law. For a transparent support experience, this requirement is framed so the condition can be applied consistently to eligible requests.
Store Contact Details
These are the current contact details for the merchant operating the store. To keep the customer obligation clear, this part of the policy is written so the customer does not need to infer the intended procedure.
Merchant: us.pandora.net
Contact email: Support@silvercharms.shop
Phone: (917) 222-5408
Business address: 1 Jay St, New York, New York, 10013, United States