Contact us.pandora.net for help with our rings, charms, necklaces, earrings, bracelets, checkout, shipping, returns, or privacy choices. To keep this requirement unambiguous, the governing detail is explained so the intended consumer protection remains visible.
Get in Touch
Our email is Support@silvercharms.shop, our telephone is (917) 222-5408, and our physical address is 1 Jay St, New York, New York, 10013, United States. Approved returns default to that address unless we provide a dedicated return destination. For consistent handling of customer requests, the service expectation is stated so customers can act on it with confidence.
Before Contacting Support
For efficient assistance, identify the order and issue. A pre-shipment cancellation can be requested, but post-shipment handling is governed by the Refund Policy. For consistent handling of customer requests, the timing or responsibility is set out so the store can handle comparable requests consistently.
Customer-Service Hours
Support operates Monday to Friday, 9:00 AM–5:00 PM, using the store timezone America/Los_Angeles. We review messages received after hours on the next business day. To help customers use this information, this explanation is provided so the store and customer share the same expectation.
Merchant Information
The following information identifies the business operating this US storefront. To keep the merchant responsibility clear, the wording here is designed so customers can act on it with confidence.
Business name: us.pandora.net
Email: Support@silvercharms.shop
Telephone: (917) 222-5408
Physical address: 1 Jay St, New York, New York, 10013, United States